Homelessness, Benefits and Payments

Please either visit the Public Services Centre in person or call our main switchboard line 01684 295010 which also gives the out of hours service number.

The system that delivers housing benefits and discretionary housing payments has been returned safely and securely.

We are now processing all documents in date order. There may be a delay in processing applications or changes in circumstances while we recover from this incident.

If your circumstances change, please email benefits@tewkebury.gov.uk or call 01684 295010.

Following the recent cyber incident benefits are currently in the recovery phase.  The next 4 weekly Housing Benefit payment will be made on Monday, 14 October 2024.

Discretionary housing payments – visit Discretionary Housing Payment – Tewkesbury Borough Council to make an online application.  If you require a paper form please call 01684 295010.

If you need to make a new application, please contact the relevant team:

• Housing benefit – email benefits@tewkesbury.gov.uk or call 01684 295010
• Council tax reduction – visit Council Tax Reduction – Tewkesbury Borough Council to make an online application.  If you require a paper form please call 01684 295010
• Discretionary housing payments  – email DHP@tewkesbury.gov.uk or call 01684 295010
• Council tax discounts/exemptions – email revenues@tewkesbury.gov.uk or call 01684 295010.

Council Tax and Business Rate direct debits are being collected as normal, on the 5^th or 20^th of the month, depending on your payment due date, as shown on your latest bill. If your payment date falls on a weekend or bank holiday, your direct debit will be collected on the next working day.

Please check the last paper bill you received for any amendment. If you have signed up for paperless billing please contact us on 01684 295010. Contact your bank if you have any further concerns.

Yes, please follow the instructions on the back of your fixed penalty notice ticket.

Citizen Access for Council Tax and Business Rates is currently unavailable. If you need to contact our Revenues team to advise of a change of address, apply for a single person discount, set up or amend a direct debit or to advise of any change in circumstances that could affect your account, please telephone 01684 295010 or email revenues@tewkesbury,gov.uk   (for Council Tax) or businessrates@tewkesbury.gov.uk (for non-domestic rates)

If you have concerns, will experience financial hardship and need urgent assistance, please contact hfuteam@gloucestershire.gov.uk