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Passengers staying safe

How to tell if a Taxi or Private Hire Vehicle is Licensed with Tewkesbury Borough Council?

Taxi Vehicle:

  • Taxis can be flagged down and can be found at the ranks in Tewkesbury Borough.
  • They can also be pre-booked in advance with the taxi operator.
  • They have a roof light with the word TAXI on.
  • They have a yellow plate affixed to the rear and a smaller version affixed to the windscreen which carry details of the expiry date, licence number and vehicle registration.

Private Hire Vehicle:

  • Must be pre-booked through a licensed operator.
  • They have a blue plate affixed to the rear and a smaller version affixed to the windscreen which carry details of the expiry date, licence number and vehicle registration.
  • They are not permitted to display a roof sign.
  • Members of the public can often confuse private hire vehicles with hackney carriages, without realising that private hire vehicles are not available for immediate hire or allowed to be hailed in the street. It is therefore important that the public can easily distinguish each type of vehicle, for this reason, private hire vehicles must not display any roof signs and hackney carriage vehicles must display roof signs as specified elsewhere in the policy.
  • Both hackney carriages and private hire vehicles must display a licence plate on the outside rear of the vehicle. We may use different colours and different styles for hackney carriage and private hire vehicles.
  • The external licence plate shall be securely fixed to the outside and rear of the vehicle either by Direct Fixing, e.g., screw, bolt, or rivet, or on a secure bracket. Temporary fixing such as Magnets or Velcro is not allowed.

Taxi and Private Hire Drivers:

  • Will be wearing a Tewkesbury Borough Council badge with their photo, badge number, name and expiry.
  • They should display a second driver badge on their dashboard or somewhere at the front of the vehicle.
  • All Tewkesbury Borough Council licensed drivers undergo regular checks to make sure they are suitable to carry members of the public.

Benefits of Pre-booking a Taxi/Private Hire Vehicle:

  • Arranged safe travel home without having to wait if there aren’t any taxis on a rank.
  • Arrange a safe meeting point to be picked up at.
  • Requesting at the time of booking what the fare is likely to be.

How to be safe in a Taxi/Private Hire Vehicle:

  • Confirm the booking with the driver when the vehicle arrives.
  • Note the licence number down from the plate on the rear of the vehicle or the disc showing inside the front windscreen.
  • Sit in the back behind the driver.
  • Let a third party know details of the journey you are taking.

Wheelchair accessible vehicles

Licensed vehicles that are able to carry at least one wheelchair with the passenger remaining seated in that wheelchair, should the passenger wish to, will be ‘designated’ under Section 167 of the  Equality Act 2010.  Drivers of these vehicles, unless they hold a valid Medical Exemption, must ensure that they comply with the following duties:

  • To carry the passenger whilst in the wheelchair,
  • Not to make any additional charge for doing so,
  • If the person chooses to sit in a passenger seat, to carry the wheelchair,
  • To take such steps as are reasonably necessary to ensure the passenger is carried in safety and reasonable comfort; and
  • To give the passenger such mobility assistance as is reasonably required.

A driver of a ‘designated’ vehicle commits an offence if they fail to comply with the above duties. If a driver is prosecuted for this offence they could be subject to a fine not exceeding £1,000.

A driver can apply for a Medical Exemption Certificate if they are unable to comply with the above duties for medical reasons or because their physical condition makes it impossible to comply. If you wish to apply for a Medical Exemption Certificate you will need to contact the Licensing Team.

The lists below are designated for the purposes of section 165 of the Equality Act 2010:

Taxi fares

Tewkesbury Borough Council sets a table of fares which is the maximum that taxis licensed by Tewkesbury Borough Council can charge customers.

Private hire fares are not set by the Council. The fare is agreed between the operator and the customer when the journey is booked.

Making a comment/complaint or compliment about a Taxi/Private Hire driver or vehicle

If you wish to report an issue about a taxi or private hire driver/vehicle, please provide us with as much detail as possible so that we can identify who is involved .

Useful information to send us would be the following:

  • Your name, address and contact details
  • The plate number or vehicle registration
  • A full description of the issue/incident and any witnesses
  • The date, time and location where the incident happened or your journey details
  • A description of the driver and the drivers badge number (if known)
  • Report as much detail as you can about the vehicle type, colour and any distinguishing features

You can email your complaint to If you need to speak to us please call us on 01684 272271.