We work hard to provide the best services for people livening in, working in and visiting Tewkesbury Borough. To measure how we are doing and find where we need to improve, we monitor our performance.
Our performance management framework is a critical element to make sure that we deliver on our promises. This framework allows us to always improve services, using the feedback from our residents and our own performance measures.
We monitor our progress of our Council Plan performance, through its tracker, by providing quarterly progress updates to our Overview and Scrutiny Committee. This reports on a range of measures that reflect our strategic priorities and objects but also through key operational targets using key performance indicators.
Supporting our performance management framework and delivery of the Council Plan are other key governance processes such as our:
- Risk Management framework
- Project management framework
- Communications Strategy
- Transformation Programme
- Digital and ICT Strategies
We complete a Council Plan Performance Tracker every quarter, which is taken to the Overview and Scrutiny Committee in September, November, March, June.
You can view our performance tracker in the Overview and Scrutiny section of our minutes pages. Click on the date of the meeting, scroll down the items to find the Council Plan Performance Tracker heading and click to view the PDF.
Statement of accounts
We produce a statement of accounts each year in accordance with legal requirements and the Accounting Code of Practice, which sets out our financial performance.
Overview and Scrutiny Committee annual report
Overview and scrutiny are important in the council’s governance structure- it provides challenge and drives improvement and is often referred to as the “critical friend” of the council.
Annual Governance Statement
We are responsible for ensuring that our business is conducted in accordance with the law and proper standards, and that public money is safeguarded and properly accounted for, and used economically, efficiently and effectively.
Health and Safety
This report provides an overview of health and safety activity during the year, including progress with the council’s agreed health and safety work plan.
Have your say (4C’s)
This report presents a summary of our Have your say (4 Cs- Compliments, Comments, Concerns and Complaints) annual report. Providing an overview of how we are performing in respect of customers’ feedback to us and helps to inform our Customer Care Standards and our customer first Council Plan (2020-2024) priority.
Local Government and Social Care Ombudsman (LGSCO)annual review letter
An annual summary of statistics on the decisions made by the LGSCO about the council for the financial year 2021/2022.
In October 2021, Tewkesbury Borough Council commissions Stratford-On Avon District Council to carry out a Residents Survey on our behalf. This was to gain a better understanding of our residents’ views about the council, our services, and the local area.
The survey followed the guidance of from the Local Government Association ‘Are you being served?’ method, this allows comparisons with other councils and ensure relevant questions are asked. We surveyed 5,000 residents across the Borough. The addresses used were pulled off the electoral role, this was to ensure a random stratified sample was carried out. Meaning that every area of the Borough would receive proportionately the correct number of households invited to complete the questionnaire.
The four-week survey gave residents the option to complete the questionnaire by post or online. 841 were returned, of these 781 were returned by freepost and 60 completed the survey online. This gave a response rate of 17%, whilst this was slightly lower than the expected response rate of 20%, it wasn’t far off and didn’t affect the results of the survey.
As part of the contract, Stratford-On Avon District Council carried out a full review of the responses received and summarised the findings.
Peer challenges are coordinated by the Local Government Association (LGA) on behalf of the Department for Levelling Up, Housing and Communities. They are an opportunity for reflection and learning to support councils.
In March 2020, a team of six peers from a range of local authorities visited Tewkesbury Borough Council to take part in a peer challenge. During the visit they explored how the council operates. They focused on five core components looked at by all Corporate Peer Challenges as recommended by the LGA these were:
- Understanding of the local place and priority setting.
- Leadership of Place
- Organisational leadership and governance
- Financial planning and viability
- Capacity to deliver
In addition to these the council asked the peer team to consider the following questions:
- Are we set up organisationally to successfully deliver our growth plans and ambitions?
- Do we have the ability and capacity to deliver the new Council Plan, particularly around our new priorities?