We work hard to provide the best services for people livening in, working in and visiting Tewkesbury Borough. To measure how we are doing and find where we need to improve, we monitor our performance.

Our performance management framework is a critical element to make sure that we deliver on our promises. This framework allows us to always improve services, using the feedback from our residents and our own performance measures.

We monitor our progress of our Council Plan performance, through its tracker, by providing quarterly progress updates to our Overview and Scrutiny Committee. This reports on a range of measures that reflect our strategic priorities and objects but also through key operational targets using key performance indicators.

Supporting our performance management framework and delivery of the Council Plan are other key governance processes such as our:

  • Risk Management framework
  • Project management framework
  • Communications Strategy
  • Transformation Programme
  • Digital and ICT Strategies