An assisted collection service is available to residents who are unable to put out their waste and recycling due to ill health, infirmity or disability – and without other adults over the age of 16 in the household or neighbours who are able to assist. Residents receiving the assisted collection service will have their wheeled bins/sacks and caddy collected and returned to an agreed location on their property.
A simple application form must be completed in order to request the service and each case will be considered on its merits. Assisted collections are subject to the council being satisfied that service provision is warranted.
Each property will be risk assessed by the council’s contractor for suitability for an assisted collection and the resident will be informed whether or not assisted collections are suitable and will take place.
Service provision will be subject to adequate access being available at all times on the day of collection. If the householder’s circumstances change, the resident must inform the council as soon as possible.
Please call us on 01684 295 010 if you feel you would benefit from an assisted collection service.