Appeal a decision or make a complaint

When can I appeal?

When can I appeal?

You can make an appeal if you think:

• You are being sent Council Tax bills and are not the liable person.
• Your home should be an exempt dwelling.
• The amount of the bill is incorrect, for example, if you think a discount should apply or if the council has not reduced the bill after an application has been made for a disabled reduction.

How to make an appeal

How to make an appeal

In the first instance, please write to Revenues Department, Tewkesbury Borough Council, Gloucester Road, Tewkesbury, Glos. GL20 5TT. You should fully explain the reasons you disagree with our decision and provide any evidence to support your appeal.

We have two months to consider your appeal and make a decision. We will write to you with a full explanation.

If you still disagree with the decision, or if you have not received a reply within the two months, you can make a further appeal to a Valuation Tribunal.

Valuation Tribunal

Valuation Tribunal

If you are unhappy with a decision made by the Revenues Department following an appeal, you can refer the matter to a Valuation Tribunal.

The tribunal will ask you to make your appeal in writing, stating which decision you are appealing against and why you disagree with the decision, or it may be that the council has not reached a decision. If you and the council agree your appeal, it can be dealt with in writing. Alternatively, you can attend a hearing where both you and the council will be asked to present full details of the issue. You will be contacted, prior to the hearing and advised of the date your appeal will be heard and you will be sent a letter detailing the tribunal procedures. A hearing will generally last no longer than a day.

The hearing will not cost you anything unless you decide to employ a solicitor or another person to present your case. No decision will be made at the hearing, and you will be advised in writing of the decision made by the tribunal. If the tribunal decides in your favour, the council will revise your bill and adjust your payments accordingly.