New customer portal launched – digital access to council tax and business rates information
Posted on: 5 March 2024
Tewkesbury Borough Council has launched its new Citizens Access customer portal which allows residents and businesses access to real time council tax and business rate information 24 hours a day.
Customers can register for an online account to view their bill, set up a direct debit, apply for a discount or exemption, and notify the council about a property move.
The customer-led portal improves council efficiency, reducing postal costs and uses automated features to administer simple moves, discount applications and setting up accounts.
It will also reduce the number of telephone calls handled by the council’s Revenues and Benefits team, allowing them to respond to more complex enquiries quicker and assist customers who are not online more efficiently.
To register for an account, visit the self-service area on the council’s website.
Tewkesbury Borough Council’s Lead Member for Finance and Asset Management, Councillor Stewart Dove, said “I’m pleased to announce our new Citizens Access customer portal, offering round-the-clock access to council tax and business rates information.
“This user-friendly platform streamlines processes, reduces costs, and underscores our commitment to efficient, accessible services for our community.”
