IT systems – urgent maintenance
Posted on: 5 February 2024
Following essential maintenance that took place at the at the council offices over the weekend, further work is now required.
This means our systems will need to be temporarily shut down at 3pm today (Monday, 5 February) and some of our web-based and phone services will not be available for one hour – until approximately 4pm.
You can still reach us online using our self-serve platform – including the ability to make payments, report missed bins, and book bulky items collection.
Online access to committee minutes and Public Access – the platform used to search for information relating to planning applications – will be unavailable.
Citizens Access, our online council tax and business rates portal, will also be offline.
Our phone lines will be unavailable and unfortunately, there will not be an option to leave a message. You can email us at customerservices@tewkesbury.gov.uk
We are really sorry for the inconvenience; we are working to have these services to up and running again as soon as possible.
