Transferring my data
My right to Data portability
Under the Data Protection Act 2018 you have the right to get your personal data from the council in a way that is accessible and machine-readable, for example as a CSV file.
You also have the right to ask us to transfer your data to another organisation if the transfer is technically feasible, as stated within the regulation.
This is known as the right to data portability.
More information on your right to data portability can be found on the Information Commissioner’s Office website.
You can request your data to be transferred by completing our online form, in our self-service portal, under ‘request it, data request’.
In order to do this, you must also provide proof of identification.
This may be in the form of:
- A copy of your birth certificate or
- A copy of your passport or
- A copy of your driving licence or
- Verification by a Council Officer who has been working with you or
- If you cannot provide any of the above, a copy of two different utility bills and/ or bank statements from within the past three months.
- Proof of change of name (if applicable).
Alternatively, you can write to us at:
Data Request
Audit and Governance Team,
Tewkesbury Borough Council,
Public Services Centre,
Gloucester Road,
Tewkesbury
GL20 5TT
Or email: subject.request@tewkesbury.gov.uk
Once we have received your request, we will check your request and identification.
By law we have one calendar month to respond to your request. There might be instances where we may need to extend the response time, where this happens, we will be in contact with you.
If we do not hold the information you have requested, we will inform you as soon as possible.
If, after receiving the response to your request you are not happy. In the first instance, an informal resolution should be sought in an attempt to clarify outstanding points or resolve any misunderstanding.
However, you do have the right to complain to us where we will carry out an internal review. If you think personal information is missing from the response, please clearly list what other information you think we hold and any other information relating to this information e.g. dates, service area the information relates to. This will help us when we come to review our records.
The internal review will be carried out by a senior officer within one calendar month.
Please send your request for a review, along with your reason for requesting a review to us by email to subject.request@tewkesbury.gov.uk or alternatively in writing to;
Subject Access Request
Audit and Governance Team,
Tewkesbury Borough Council,
Public Services Centre,
Gloucester Road,
Tewkesbury
GL20 5TT
Or call our Corporate Services Officer on 01684 272070.
If you have already complained to us and you are still not happy with the handling of your response, then you can make a complaint to the Information Commissioners Office (ICO). You will need to raise this complaint with the ICO within three months of your last meaningful contact with us.
To make a complaint to the ICO you can do this by completing their online form which can be found on their website.
Alternatively, you can contact their helpline on 0303 123 1113. There normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).
To respond to your request, we might need to share your request, including your contact details, with one of our partner organisations. Please read our privacy statement for more information.