You can make us aware of the accuracy of personal data we hold about you and ask for it to be corrected or deleted. Under the Data Protection Act 2018 this is known as the ‘right to rectification’.
You can request to correct your personal information by completing our online form in our self-service portal, under ‘request it, data request’.
In order to do this, where you are challenging the accuracy of your data and want it corrected you should:
- State clearly what you believe is inaccurate, or incomplete
- Explain how the organisation should correct it, as
- Where available, provide evidence of the inaccuracies.
You must also provide proof of identification. This may be in the form of:
- A copy of your birth certificate or
- A copy of your passport or
- A copy of your driving licence or
- Verification by a Council Officer who has been working with you or
- If you cannot provide any of the above, a copy of two different utility bills and/ or bank statements from within the past three months.
- Proof of change of name (if applicable).
Alternatively, you can write to us at:
Audit and Governance Team,
Tewkesbury Borough Council,
Public Services Centre,
Or email: firstname.lastname@example.org
Once we have received your request, we will check your request and identification.
By law we have one calendar month to respond to your request. There might be instances where we may need to extend the response time, where this happens, we will be in contact with you.
If we do not hold the information you have requested, we will inform you as soon as possible.
If, after receiving the response to your request you are not happy. In the first instance, an informal resolution should be sought in an attempt to clarify outstanding points or resolve any misunderstanding.
However, you do have the right to complain to us where we will carry out an internal review. If you think personal information is missing from the response, please clearly list what other information you think we hold and any other information relating to this information e.g. dates, service area the information relates to. This will help us when we come to review our records.
The internal review will be carried out by a senior officer within one calendar month.
Please send your request for a review, giving reasons why you would like a review to be carried out by email or alternatively in writing to our subject access request team or by calling our Corporate Services Officer.
If you have already complained to us and you are still not happy with the handling of your response, then you can make a complaint to the Information Commissioners Office (ICO). You will need to raise this complaint with the ICO within three months of your last meaningful contact with us.
To make a complaint to the ICO you can do this by completing their online form which can be found on their website.
Alternatively, you can contact their helpline on 0303 123 1113. There normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).
To respond to your request, we might need to share your request, including your contact details, with one of our partner organisations. Please read our privacy statement for more information.